Shipping policy
Processing Time
Orders are processed within 1-2 business days from our Hobart studio. You'll receive a confirmation email once your order is on its way.
Shipping Rates
- Australia-Wide Standard Shipping: Free on orders over $200 AUD. Flat rate $9.95 AUD for orders under $200.
- Express Shipping: $14.95 AUD (1-3 business days after dispatch).
Delivery Times
- Metro areas: 2-5 business days
- Regional areas: 5-10 business days
- Please allow a little extra time during public holidays or high-volume periods.
Order Tracking
Once shipped, you'll receive an email with a tracking number. You can follow your parcel's journey through Australia Post or our delivery partner.
International Shipping
Currently, Erso Cotton ships within Australia only. International delivery will be available soon.
Lost or Delayed Packages
If your parcel hasn't arrived within the expected timeframe, please contact us at info@ersocotton.com.au with your order number and we'll look into it immediately.